1. About Our Business

Homestead Farm Services provides vacation care for farms, pets, homes, gardens, plants, and property. Homestead Farm Services is a trade name operated by A2B Courier Services LLC.

Our primary service area includes Pierce County, Thurston County, Mason County, and Lewis County, Washington. Service availability may vary by location, travel distance, scheduling, property conditions, and the type of care requested.

2. Information We May Collect

The information we collect depends on how you interact with our website and services.

Personal and Contact Information

We may collect information such as:

• Your full name
• Telephone number
• Email address
• Mailing or service address
• Preferred method of communication
• Emergency contact names and contact information

Service and Scheduling Information

We may collect information about:

• Requested service dates and visit times
• Number and length of requested visits
• Services requested
• Travel location and property accessibility
• Arrival and departure information relevant to the booking
• Special instructions or scheduling requests

Animal-Care Information

To provide safe and appropriate care, we may collect information about your pets, livestock, poultry, horses, or other animals, including:

• Animal names, species, breeds, ages, and identifying details
• Feeding schedules and dietary instructions
• Watering and turnout routines
• Housing, stall, coop, pasture, crate, or enclosure instructions
• Medication names, dosages, and administration instructions
• Known medical conditions, allergies, injuries, or limitations
• Behavioral concerns, escape risks, aggression, or bite history
• Veterinarian, farrier, trainer, or other care-provider information
• Emergency treatment preferences and spending authorization

Home and Property Information

When necessary to perform agreed-upon services, we may collect information regarding:

• Property layout and access instructions
• Gate, door, lockbox, garage, or key information
• Alarm-system instructions
• Locations of animal supplies, food, medications, and equipment
• Water shutoffs, electrical panels, or emergency utility information
• Plant, garden, mail, package, or trash instructions
• Known hazards, unsafe areas, construction, or damaged fencing
• Authorized visitors, workers, neighbors, or property representatives
• Security cameras or monitoring devices located on the property

Payment and Transaction Information

We may collect billing details, deposit information, invoice history, payment status, transaction references, and the payment method selected by the client.

When payments are processed through a third-party payment service, that provider may collect and process financial information under its own privacy policy and security practices. Homestead Farm Services does not necessarily receive or store your complete debit-card, credit-card, or bank-account number.

Website and Device Information

Our website and service providers may automatically collect limited technical information, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed and approximate visit duration
• Date and time of access
• General geographic region
• Cookie or similar technology data

3. How We Collect Information

We may collect information directly from you when you:

• Visit or use our website
• Submit a contact form or service inquiry
• Request an estimate or booking
• Complete a Client Intake Form or Customer Care Plan
• Sign a Provider Agreement or other authorization
• Communicate with us by phone, email, text, or social media
• Provide instructions during a consultation or meet-and-greet
• Make a deposit or other payment
• Provide feedback, a testimonial, or a review

We may also receive information from a person authorized by you, such as a spouse, household member, emergency contact, property manager, veterinarian, or other animal-care provider.

4. How We Use Your Information

We may use the information we collect to:

• Respond to questions and service inquiries
• Determine whether a requested service is available and appropriate
• Prepare estimates, invoices, agreements, and booking confirmations
• Schedule and provide agreed-upon services
• Follow your animal, home, garden, and property-care instructions
• Communicate service updates and visit summaries
• Send photographs or updates about animals in our care
• Contact you or your emergency representative when necessary
• Coordinate emergency veterinary or property-related assistance
• Collect deposits and final payments
• Maintain business, insurance, tax, and accounting records
• Improve our website, forms, services, and customer experience
• Prevent fraud, misuse, unsafe activity, or security incidents
• Comply with legal, regulatory, insurance, or court requirements
• Establish, exercise, or defend legal claims

We use sensitive property-access and animal-care information only as reasonably necessary to provide services, respond to emergencies, protect animals and property, maintain required records, or comply with applicable law.

5. Service Communications

When you provide your telephone number or email address in connection with an inquiry or booking, we may contact you regarding:

• Your service request or estimate
• Scheduling and appointment confirmation
• Questions about care instructions
• Deposit, balance, or invoice information
• Service updates and animal photographs
• Schedule changes, delays, weather, or access concerns
• Animal, home, or property emergencies
• Follow-up communication related to completed services

Standard telephone, text-message, or data rates charged by your service provider may apply. You may ask us to stop nonessential text or email communications, but we may still send communications reasonably necessary to manage an active inquiry, booking, payment, safety matter, or legal obligation.

6. Photographs, Updates, and Testimonials

During scheduled visits, Homestead Farm Services may take photographs or videos of animals, completed care tasks, or property conditions for service documentation and private client updates.

We will not intentionally publish a recognizable image of your home, property, family, address, access system, or private documents for advertising or social media without appropriate permission.

We may request permission to use an animal photograph, review, or testimonial for marketing purposes. Participation is optional. When practical, identifying property details will be excluded or removed.

7. When We May Share Information

Homestead Farm Services does not sell or rent client personal information to third parties.

We may share limited information in the following circumstances:

Service Providers

Information may be shared with vendors that help us operate our business, such as website hosts, form providers, scheduling tools, cloud-storage providers, email services, payment processors, bookkeeping services, or professional advisers.

These providers receive only the information reasonably necessary to perform their services and may be subject to their own privacy and security terms.

Animal or Property Emergencies

When reasonably necessary, we may share relevant information with:

• Your designated emergency contact
• Your veterinarian or emergency veterinary hospital
• A farrier, trainer, boarding facility, or animal-care provider
• Animal control or animal-welfare authorities
• Law enforcement, fire departments, or emergency responders
• Utility companies or emergency repair providers
• Your insurer or our insurer

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, court process, or governmental request
• Investigate suspected fraud, abuse, theft, or unlawful activity
• Protect the safety of a person or animal
• Protect property, legal rights, or business operations
• Enforce an agreement or collect an unpaid balance
• Respond to or defend an insurance or legal claim

Business Transfer

If A2B Courier Services LLC or Homestead Farm Services is reorganized, sold, merged, or transferred, relevant records may be included in the transaction, subject to applicable law.

8. Property Access, Keys, and Security Information

Property-access information may include physical keys, gate codes, lockbox combinations, garage instructions, alarm procedures, or other access details supplied by a client.

We use this information only as reasonably necessary to perform agreed services, manage emergencies, return access items, document access, or comply with applicable legal and insurance requirements.

Clients are responsible for providing accurate access instructions and promptly notifying us when access information changes. Clients should avoid sending sensitive access details through public or unsecured channels.

Physical keys and access devices will be handled according to the parties’ agreed delivery, storage, and return arrangements.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic website functions, remember preferences, measure website performance, prevent misuse, and understand how visitors use the site.

Cookies are small data files stored on a browser or device. Some cookies may be necessary for the website to operate. Other cookies may be supplied by third-party services embedded in or connected to the website.

You can usually control cookies through your browser settings. Blocking certain cookies may affect website functionality or prevent portions of the site from operating as intended.

10. Third-Party Websites and Services

Our website may contain links to third-party services, including payment providers, social media platforms, mapping services, or other external websites.

Homestead Farm Services does not control and is not responsible for the privacy, security, content, or availability of third-party websites. Information you provide directly to another service is governed by that service’s privacy policy and terms.

11. Data Security

We use reasonable administrative, physical, and technical safeguards intended to protect personal, animal-care, and property information from unauthorized access, loss, alteration, misuse, or disclosure.

These safeguards may include:

• Limiting information access to authorized persons
• Using password-protected systems and accounts
• Using reputable website, email, and payment providers
• Maintaining reasonable physical control over keys and documents
• Removing or securely disposing of information when appropriate
• Avoiding unnecessary publication of client or property details

No website, email system, text-message service, cloud platform, or storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

12. How Long We Keep Information

We retain information for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing and documenting services
• Managing repeat-client care instructions
• Maintaining financial, tax, and accounting records
• Meeting insurance or contractual requirements
• Resolving disputes or responding to claims
• Complying with applicable legal obligations

Retention periods may vary depending on the type of record. Information that is no longer reasonably required may be deleted, destroyed, or de-identified, subject to our operational and legal requirements.

Clients should provide updated care plans and access instructions for future bookings rather than assuming that older instructions remain accurate.

13. Your Privacy Choices

Subject to applicable law and reasonable verification of your identity, you may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate contact information
• Update animal-care, property, or emergency-contact information
• Withdraw optional marketing permission
• Request deletion of certain information
• Ask questions about how your information is used

We may retain information when reasonably necessary to complete an active booking, collect payment, maintain required business records, address a safety concern, comply with law, or establish or defend a legal claim.

14. Children’s Privacy

Our website and services are intended for adults arranging care for animals and property. We do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review and address the matter.

15. Information About Other People

When you provide information about an emergency contact, spouse, household member, veterinarian, neighbor, property representative, or another person, you represent that you are authorized to provide the information for purposes related to your inquiry or services.

Please provide only information that is reasonably necessary for animal care, property access, scheduling, communication, or emergency response.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices, technology, or legal obligations.

The revised policy will be posted on this page with a new effective or last-updated date. Continued use of the website or submission of information after an update is posted will be governed by the revised policy to the extent permitted by law.