1. Purpose of This Policy

Our website and online services are intended to help prospective and current customers:

The website and related systems may be used only for lawful and legitimate purposes consistent with these intended uses.

2. Who May Use the Website

The website is intended for adults who are legally able to request services, provide property-access authorization, and enter into binding agreements.

By submitting a service inquiry or customer document, you represent that:

• You are at least 18 years old
• You have authority to request the applicable services
• You have authority over the animals and property identified
• The information you provide is accurate and lawful
• You are not impersonating another person or organization

A person submitting information on behalf of another individual, household, business, farm, or organization must have permission to do so.

3. Permitted Uses

You may use our website and online services to:

• Review our business and service information
• Request an estimate or availability information
• Submit a legitimate service inquiry
• Complete a Client Intake Form or Customer Care Plan
• Review or accept a Provider Agreement
• Submit accurate animal and property-care information
• Communicate regarding an active or proposed booking
• Pay an authorized invoice or deposit
• Download or print documents for your personal booking
• Contact us with a legitimate question or concern

Permitted use does not include any activity prohibited by this Policy, our other website terms, or applicable law.

4. Accurate and Complete Information

Information submitted through our website, forms, email, text messages, or booking process must be accurate, complete, current, and not misleading.

You may not knowingly provide false information concerning:

• Your identity or contact information
• Your authority to request services
• The service property or its location
• The number or type of animals present
• Animal health, behavior, aggression, or escape history
• Medication instructions
• Property hazards or access conditions
• Security cameras or recording devices
• Other persons expected to enter the property
• Payment information or transaction authorization

You must promptly correct or update information that becomes inaccurate before or during a service period.

5. Service Requests

Service requests must relate to legitimate farm, animal, pet, home, garden, plant, or property-care needs.

You may not use our website or forms to request:

• Illegal services or activities
• Services involving animal cruelty or neglect
• Services that violate animal-control or welfare requirements
• Unauthorized entry onto another person’s property
• Concealment of criminal or unlawful activity
• Care for animals you do not lawfully possess or control
• Unsafe handling that presents an unreasonable risk
• Unlicensed professional services we do not provide
• Tasks outside the services approved by Homestead Farm Services

Submission of a request does not require Homestead Farm Services to accept or perform the requested work.

6. Prohibited Conduct

You may not use our website, forms, communication channels, or digital services to:

• Violate any applicable law or regulation
• Submit fraudulent, deceptive, or misleading information
• Impersonate another person, business, or organization
• Misrepresent your affiliation with another person or organization
• Harass, threaten, intimidate, stalk, or abuse another person
• Send obscene, hateful, discriminatory, or defamatory material
• Promote violence, animal cruelty, or unlawful conduct
• Interfere with the website or another person’s use of it
• Attempt to gain unauthorized access to any account or system
• Collect information about another user without authorization
• Introduce malicious code or harmful technology
• Use automated systems to overload or scrape the website
• Send spam, advertisements, solicitations, or chain messages
• Use our content or branding to mislead another person
• Attempt to avoid or defeat website security controls

7. Animal Welfare and Ethical Use

The Homestead Farm Services website and services may not be used to arrange, promote, conceal, or support conduct that is abusive, neglectful, cruel, or inconsistent with reasonable animal welfare.

Prohibited requests include instructions to:

• Withhold necessary food or water
• Use abusive or inhumane handling methods
• Leave an animal in clearly unsafe confinement
• Ignore a known medical emergency
• Administer medication unlawfully or contrary to instructions
• Use equipment in a manner likely to injure an animal
• Conceal animal neglect, injury, or dangerous conditions
• Participate in unlawful animal fighting or related activities

Homestead Farm Services may refuse or discontinue any request that appears illegal, unsafe, unethical, or inconsistent with animal welfare.

8. Property Access Authorization

You may provide property-access instructions only for property that you own, lawfully occupy, manage, or are authorized to access.

You may not use our services to:

• Enter another person’s property without authorization
• Obtain access to a restricted building or area unlawfully
• Bypass a landlord, owner, association, or property manager’s rights
• Retrieve property that does not legally belong to you
• Assist with trespass, theft, surveillance, or harassment
• Gain unauthorized access to a person, animal, vehicle, or structure

Homestead Farm Services may request proof of authorization or decline services when property-access authority is unclear.

9. Sensitive Property Information

Customers may need to provide gate codes, alarm procedures, lockbox combinations, key information, or similar access details for a confirmed booking.

Sensitive information should be provided only through the communication method approved by Homestead Farm Services.

You may not submit access information belonging to another person without authorization.

10. Security Cameras and Recording Devices

Customers must accurately disclose cameras, audio-recording devices, doorbell cameras, livestock monitors, and other surveillance systems located in areas where services will be performed.

You may not use surveillance equipment to:

• Record unlawfully
• Record in an area where a person reasonably expects privacy
• Harass, intimidate, or exploit a service provider
• Publish private recordings without lawful authorization
• Misrepresent how or where recording is occurring
• Conceal a recording device when disclosure is required

Homestead Farm Services may decline or discontinue services when surveillance practices create a legal, safety, privacy, or trust concern.

11. Website Security

You may not attempt to compromise, bypass, probe, test, or interfere with the security or operation of our website or related systems.

Prohibited security-related activity includes:

• Attempting unauthorized access to a server, account, or database
• Attempting to discover another customer’s information
• Bypassing authentication or access restrictions
• Testing vulnerabilities without written authorization
• Intercepting website or communication traffic
• Introducing malware, ransomware, spyware, or viruses
• Attempting to disrupt hosting, email, forms, or payment systems
• Using stolen credentials or payment information

Suspected security incidents may be reported to appropriate service providers, financial institutions, insurers, or law-enforcement authorities.

12. Malicious Software and Harmful Code

You may not upload, transmit, distribute, or introduce any technology intended to damage, disrupt, monitor, control, or interfere with a computer, device, account, network, website, or user.

Prohibited material includes:

• Viruses
• Trojan horses
• Worms
• Ransomware
• Spyware
• Keyloggers
• Malicious scripts
• Automated attack tools
• Corrupted or intentionally harmful files

13. Automated Access, Scraping, and Bots

You may not use a robot, bot, scraper, crawler, automated browser, artificial agent, script, or similar tool to access or extract content from the website without prior written permission.

Prohibited automated activity includes:

• Copying website text, photographs, or service information in bulk
• Harvesting email addresses or contact information
• Submitting automated or repetitive forms
• Monitoring pricing or availability through automated requests
• Overloading the website or hosting infrastructure
• Circumventing request limits or security controls
• Using our content to create a competing database or service

Ordinary indexing by legitimate public search engines is permitted when performed according to generally accepted technical standards.

14. Spam and Unsolicited Communications

Our contact forms, email address, telephone number, and social media channels may not be used to distribute:

• Unsolicited commercial advertising
• Mass-marketing messages
• Automated sales solicitations
• Chain letters
• Fraudulent promotions
• Phishing messages
• Repeated irrelevant communications
• Requests unrelated to legitimate business communication

We may block, filter, delete, or report communications that appear to be spam, fraudulent, abusive, or malicious.

15. Harassment and Abusive Conduct

Customers and website users must communicate respectfully with Homestead Farm Services and its authorized representatives.

Prohibited conduct includes:

• Threats of violence or property damage
• Repeated unwanted communications
• Sexual harassment
• Discriminatory abuse
• Personal attacks or intimidation
• Stalking or surveillance intended to harass
• Publication of private personal information
• Knowingly false accusations intended to cause harm
• Retaliation for refusing an unsafe or unlawful request

Homestead Farm Services may immediately end communications or services when a person engages in threatening, abusive, harassing, or dangerous behavior.

16. Discrimination and Hate-Based Content

You may not use our website, forms, communications, reviews, or services to distribute content that unlawfully discriminates against, threatens, or promotes violence toward a person or group.

Homestead Farm Services may remove or refuse communications that contain hateful, degrading, threatening, or discriminatory material.

17. Fraud and Misrepresentation

You may not use our website or services to:

• Use a false identity
• Submit fraudulent payment information
• Dispute a valid payment through intentional misrepresentation
• Falsely claim that services were not performed
• Alter an invoice, estimate, agreement, or business document
• Misrepresent your authority over animals or property
• Obtain services through deception
• Create false reviews, testimonials, or communications
• Impersonate Homestead Farm Services or its representatives

Suspected fraud may result in cancellation, refusal of future service, collection activity, preservation of records, or reporting to relevant authorities.

18. Payment-System Use

Payment links, invoices, and transaction systems may be used only to make authorized payments connected to legitimate Homestead Farm Services bookings.

You may not:

• Use stolen or unauthorized payment information
• Submit knowingly false billing information
• Attempt to reverse a valid charge through fraud
• Manipulate an invoice or payment amount
• Test stolen cards or financial credentials
• Interfere with a payment provider’s security
• Use payment communications for phishing or impersonation

Third-party payment services are also governed by the provider’s own acceptable-use rules, privacy policy, and terms.

19. Intellectual Property

The Homestead Farm Services name, logo, graphics, website design, photographs, written content, downloadable forms, customer documents, service descriptions, and original materials are owned by or licensed to Homestead Farm Services and A2B Courier Services LLC.

You may not, without prior written permission:

• Copy or republish substantial website content
• Use our logo or branding
• Create a confusingly similar business identity
• Sell or distribute our customer forms
• Remove copyright, branding, or ownership notices
• Modify our documents and represent them as original work
• Use our content to impersonate the business
• Use our photographs for advertising or commercial purposes

Customers may print or retain documents reasonably necessary for their personal booking and records.

20. Use of Our Business Name and Branding

You may not use the Homestead Farm Services or A2B Courier Services LLC name, logo, trade dress, contact information, photographs, or branding in a way that:

• Suggests an unauthorized partnership or endorsement
• Creates confusion about who provides a service
• Impersonates the business or an authorized representative
• Promotes a competing business without permission
• Misleads another person about a booking or transaction
• Damages or alters the branding in a deceptive manner

21. Customer-Submitted Content

Customer-submitted content may include form responses, care instructions, photographs, testimonials, reviews, messages, and attachments.

By submitting content, you represent that:

• You have the right to submit it
• It is accurate to the best of your knowledge
• It does not violate another person’s privacy
• It does not infringe intellectual-property rights
• It does not contain unlawful or malicious material
• It does not contain unnecessary sensitive information about others

You remain responsible for content you submit.

22. Photographs, Reviews, and Testimonials

Reviews and testimonials must reflect the submitter’s honest experience and may not contain knowingly false, misleading, threatening, unlawful, or defamatory content.

You may not submit:

• A review for a service you did not receive
• A review under another person’s identity
• Private access codes, addresses, or security details
• Private information about another customer
• False allegations presented as fact
• Malicious links or advertising
• Content copied from another source without permission

Nothing in this Policy prevents a customer from expressing an honest opinion, making a lawful complaint, contacting an insurer or authority, or accurately describing the customer’s experience.

23. Privacy of Other People

You may not submit or publish another person’s personal information without appropriate authorization.

This may include:

• Home addresses
• Private telephone numbers or email addresses
• Door, gate, alarm, or lockbox codes
• Travel dates or household schedules
• Financial or payment information
• Medical or veterinary information
• Private photographs or recordings
• Identification documents

Emergency-contact and veterinary information may be submitted when reasonably necessary for a legitimate booking and when you are authorized to provide it.

24. Children’s Information

Our website and services are intended for adults. Children should not submit forms, service requests, payment information, or sensitive property information.

You may not knowingly use our website to collect, publish, exploit, or misuse information about a child.

A parent or legal guardian who believes a child has submitted information without authorization should contact Homestead Farm Services.

25. Third-Party Links and Services

Our website may contain links to payment processors, social media platforms, maps, scheduling tools, veterinarians, or other third-party websites.

You may not misuse a third-party link or service accessed through our website. Your use of a third-party service is subject to that provider’s own rules and agreements.

Homestead Farm Services does not control and is not responsible for the security, availability, content, or acceptable-use practices of a third-party service.

26. No Interference with Business Operations

You may not interfere with or intentionally disrupt Homestead Farm Services’ business operations.

Prohibited interference includes:

• Repeated fraudulent booking requests
• Intentionally reserving dates without a legitimate need
• Using false information to consume business resources
• Interfering with communications between us and a customer
• Redirecting or manipulating legitimate payments
• Impersonating the business to contact customers
• Sabotaging, disabling, or overloading website systems
• Encouraging others to violate this Policy

27. No Unauthorized Commercial Use

You may not use our website, contact information, customer forms, or business materials to advertise or operate another business without written authorization.

Unauthorized commercial use includes:

• Advertising products or services through our forms
• Harvesting contact information for marketing
• Reselling our forms or website content
• Using our brand to obtain customers
• Creating a directory from our website information
• Using our systems for affiliate or referral spam

28. No Reliance on Website Availability

The website, online forms, email systems, payment links, or other digital services may occasionally be unavailable because of maintenance, technical failures, internet outages, security concerns, or events outside our control.

You may not treat submission of an online inquiry as proof that a booking has been accepted.

29. Monitoring and Enforcement

Homestead Farm Services may take reasonable steps to protect its website, business, customers, systems, and legal rights.

These steps may include:

• Filtering or blocking suspicious communications
• Reviewing submitted information
• Restricting access from certain devices or network addresses
• Preserving records of suspected misuse
• Removing unlawful or prohibited content
• Canceling fraudulent or unsafe service requests
• Refusing future communication or service
• Contacting service providers or financial institutions
• Reporting suspected illegal activity to authorities

We are not required to monitor every communication or submission and do not guarantee that every violation will be detected.

30. Suspension or Termination of Access

Homestead Farm Services may restrict, suspend, or terminate access to its website, forms, communications, or services when a person:

• Violates this Policy
• Violates the Terms of Service or Provider Agreement
• Engages in fraud or suspected unlawful activity
• Creates a security or privacy risk
• Harasses or threatens another person
• Submits unsafe, unethical, or unlawful instructions
• Interferes with business operations
• Misuses the business name or intellectual property

Suspension or termination does not eliminate payment obligations, liability for prior conduct, or rights that arose before termination.

31. Reporting Violations

You may report suspected website misuse, impersonation, fraud, security issues, or prohibited content by contacting Homestead Farm Services.

A report should include, when available:

• A description of the suspected violation
• The date and approximate time
• The webpage, message, or communication involved
• Relevant screenshots or supporting information
• Your contact information for follow-up

Do not use a violation report to submit knowingly false allegations, harass another person, or obtain private customer information.

32. Security Vulnerability Reports

A person who believes the website contains a security vulnerability should report the issue directly to Homestead Farm Services without:

• Accessing customer or confidential information
• Modifying or deleting data
• Disrupting website operation
• Installing software or maintaining unauthorized access
• Publicly disclosing the issue before it can be reviewed
• Using the issue for extortion, payment demands, or threats

Submission of a report does not authorize security testing or access that would otherwise violate this Policy or applicable law.

33. Cooperation with Investigations

Homestead Farm Services may cooperate with lawful investigations, insurers, financial institutions, website providers, payment processors, and government authorities when reasonably necessary to investigate:

• Fraud
• Security breaches
• Threats or harassment
• Animal cruelty or neglect
• Unauthorized property access
• Identity theft
• Payment misuse
• Other suspected unlawful conduct

Information will be handled in accordance with our Privacy Policy and applicable requirements.

34. Disclaimer of Continuous Monitoring

Homestead Farm Services does not continuously monitor every website visitor, message, form, third-party link, social media comment, or online communication.

We do not guarantee immediate detection or removal of spam, fraudulent messages, malicious content, impersonation, or other misuse.

Website users should exercise reasonable caution before opening attachments, following links, or providing information in response to unexpected communications.

35. Communications Claiming to Be From Us

A person may not impersonate Homestead Farm Services, A2B Courier Services LLC, Hanni Herrmann, or another authorized representative.

Customers should use caution when a communication:

• Requests payment through an unfamiliar method
• Uses contact information different from our published information
• Requests passwords or complete financial credentials
• Includes an unexpected attachment or payment link
• Uses threats or extreme urgency
• Requests access codes unrelated to a confirmed booking

Suspicious communications should be verified directly using the contact information published on our official website.

36. Relationship to Other Policies

This Acceptable Use Policy should be read together with:

• The Privacy Policy
• The Terms of Service
• The Customer Disclaimer
• The Provider Agreement
• The Client Intake Form
• The Customer Care Plan
• Any accepted estimate or booking confirmation

If this Policy conflicts with a signed Provider Agreement concerning a specific booking, the signed Provider Agreement controls for that booking to the extent permitted by law.

37. No Waiver

A delay or failure by Homestead Farm Services to enforce a provision of this Policy does not waive the right to enforce that provision later.

Allowing one person or use to continue does not require Homestead Farm Services to allow similar conduct in another situation.

38. Severability

If any provision of this Policy is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited as necessary when possible.

The remaining provisions will continue in effect.

39. Governing Law

This Acceptable Use Policy is governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Unless another venue is required by applicable law or agreed in writing, legal proceedings relating to this Policy will be brought in a court of competent jurisdiction in Washington.

40. Changes to This Policy

Homestead Farm Services may update this Acceptable Use Policy to reflect changes in:

• Website features
• Online forms and communication systems
• Business operations
• Security practices
• Third-party services
• Applicable legal or insurance requirements

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after a revised Policy is posted constitutes acceptance of the revised Policy to the extent permitted by applicable law.

41. User Acknowledgment

By accessing or using the Homestead Farm Services website, forms, or digital services, you acknowledge that:

• You have read and understood this Policy
• You will use the website only for lawful purposes
• You will provide accurate and authorized information
• You will not interfere with website security or operation
• You will not misuse our name, content, forms, or branding
• You will not submit unsafe, unlawful, or unethical service requests
• You are responsible for the content you submit
• Violations may result in restricted access or refusal of service